Refund Policy

At Kiwihealth we want our customers to be completely satisfied with their purchases.

We recommend you read our Refunds Policy prior to making a purchase from our website, so you are familiar with our policy on refunds and returns and your legal rights and remedies.

  1. Kiwihealth guarantee our products are original and are manufactured by Alpha Laboratories New Zealand
  2. This Returns Policy shall only be applicable where you make a purchase online from Kiwihealth website only.
  3. If the Customer has been charged for a Product which has not been delivered, Kiwihealth shall refund the Customer the value of the Product as originally charged to the Customer.
  4. All refunds will reimburse via the same mode of payment that was made in the original purchase.
  5. Kiwihealth shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
  6. No refunds will be entertained when products have been successfully delivered to customer as we will inspect and ensure that Orders are correctly fulfilled prior delivery.
  7. All sale or promotion items are considered non-refundable.
  8. If you have any issues or concerns about this policy, please do not hesitate to contact us.


Kiwihealth may change or modify this policy, and the agreement they create, at any time, simply by updating this posting and without prior notice to you. We appreciate your understanding regarding this policy and thank you for shopping at